Zero-Friction Tenant Maintenance.
From QR Code to WhatsApp Dispatch in Seconds.
Engineered for UAE & GCC property managers, landlords, and facility teams. Eliminate frantic phone calls and unorganized WhatsApp groups with automated QR-code photo intake, live SLA triage, and 1-click WhatsApp technician dispatch.
Work order generated. Ready for pre-approved contractor assignment.
Effortless for Tenants, Powerful for Property Managers.
The Resident Experience
Tenants hate downloading specialized apps or waiting on hold. TicketFlow makes maintenance intake frictionless.
- Zero App Downloads: Tenants point their standard phone camera at the lobby or unit QR poster. Opens immediately in mobile Safari or Chrome.
- Instant Photo Intake: Snap photos of leaks, AC faults, or electrical issues directly from their phone camera (supports up to 5MB JPG/PNG).
- 1-Click Status Alerts: Receive direct WhatsApp updates from the property manager with technician arrival details and reference numbers.
The Property Manager Dashboard
Full operational control over tenant issues without disorganized WhatsApp groups or spreadsheet chaos.
- Centralized Triage: Live dashboard with automated SLA countdown clocks (Emergency: 2h, Urgent: 4h, Normal: 24h) to avoid tenant disputes.
- 1-Click WhatsApp Dispatch: Pre-fills complete work orders with tenant issue, apartment unit, photo links, and a secure technician job portal.
- Passwordless Tech Resolution: Technicians accept jobs and mark them complete directly on their phones with zero app downloads or passwords.
Enterprise Capabilities Built for UAE & GCC Properties
Lobby & Elevator QR Posters
Deploy custom printable vector A4 posters with high-density QR codes for lobby concierges, elevator vestibules, and utility closets.
1-Click WhatsApp Work Orders
Generate pre-formatted wa.me dispatch links containing tenant issue details, unit reference, and direct photo evidence URLs.
Contractor Trade Roster
Organize approved maintenance vendors by trade (AC & Chiller, Plumbing, Electrical, Handyman) with contact numbers.
SLA & Urgency Clocks
Color-coded response countdowns (2h Emergency, 4h Urgent, 24h Normal) ensure critical tenant leaks are acknowledged immediately.
Passwordless Tech Resolution
Technicians receive secure, token-authenticated mobile links to accept and close jobs without remembering complex passwords.
Exportable Audit History
One-click CSV exports of complete, time-stamped maintenance logs for building owners, landlord reporting, and ERP reconciliation.
Frequently Asked Questions
Upgrade Your Property Maintenance Today
Deploy TicketFlow across your portfolio in under 24 hours. No complex integrations, no heavy app installs, and zero onboarding friction for tenants.